Effective Date: January 31, 2026

Company: EASY PEASY GROUP LIMITED

Registered Address: FLAT/RM A 15/F Goldfield Industrial Building, 144 to 150 Tai Lin Pai Road, Kwai Chung, Hong Kong

Website: www.tempatrolet.com

Contact: info@tempatrolet.com

1. Return Period

You have the right to return your product within 14 days from the date of delivery, without giving any reason, in accordance with EU consumer rights (Directive 2011/83/EU).

2. Conditions for Eligibility

To be eligible for a return:

• The item must be unused and in the same condition as when you received it
• The product must be returned in its original packaging
• You must include a receipt or proof of purchase

3. How to Request a Return

To initiate a return, contact us at info@tempatrolet.com with your order number and reason for return. Our customer service team will provide you with instructions and the return shipping address.

4. Partial Refunds

In some cases, only partial refunds may be granted if the item is not in its original condition, is damaged, or has missing parts not due to our error.

5. Refund Processing

Once we receive and inspect your returned item, we will notify you by email. If your refund is approved, it will be processed via bank transfer within 14 working days.

6. Late or Missing Refunds

If you have not received your refund within the expected timeframe, please first check your bank account, then contact your bank. If the issue persists, contact us at info@tempatrolet.com.

7. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at info@tempatrolet.com with your order number and a description of the issue.

8. Return Shipping

Customers are responsible for the return shipping costs unless the product is defective or incorrect. We recommend using a trackable shipping service. We are not responsible for items lost in return transit.